If you purchased insurance to cover your ticket and have questions on coverage, we recommend you start by checking out this article: https://support.frontgatetickets.com/hc/en-us/articles/9487520513041-Ticket-Insurance-Allianz-Ticket-Protector.
If you need to file a claim or have questions about your coverage, you can reach out to Allianz Insurance directly by visiting this page: https://www.eventticketprotection.com/allianzticket/home